Returns & Exchanges

At Gen Mobile, we want you to be completely satisfied with your electronic gear, which is why we offer a 30-day return policy on all hardware and accessories. If your device doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Gen Mobile account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Device

  Factory reset your device to remove all personal data and cloud accounts, then pack it securely in its original packaging with all included cables and manuals.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund or exchange will be processed within 3-5 business days to your original payment method.